Services

Software Support

Whenever we architect, design or develop a software solution we do so with an eye to the future. The software systems that we are involved in building are largely business critical and as such maintenance, technical support and system enhancement are key to long term ROI.

By building solutions with maintenance and extensibility in mind from the outset we are able to provide excellent value support over their lifetime.

We offer support services under a range of support level agreements (SLAs) to suit different requirements. Support agreements usually include a combination of these components:

• Maintenance retainer: for regular scheduled enhancements and maintenance.
• Critical issue response retainer: for key system continuity.
• Time and materials based support: for ad hoc support and enhancement requests.